Refund Policy
Thanks for purchasing our products at Serious Foodie.
Due to the nature of our business and products we sell, we only offer refunds for items that are damaged or expired. We ask that you provide us with a photo of the damaged or expired product, and we can either send you new product or refund your purchase. We cannot refund any shipping charges, however.
You must contact us within 30 days of your purchase to be eligible for a refund.
If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement or a refund.
If anything is unclear or you have more questions feel free to contact our customer support team at info@serious-foodie.com.
Additional non-returnable items:
- Gift cards
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at info@serious-foodie.com or call 844-736-6343 or questions related to refunds and returns.